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Job Title	Reference	Category
Customer Service Manager	090701	Management - Other

Date Posted	Type	Duration	Level
7/1/2009	Full Time	Permanent	Career Position

Salary:		Hourly:
30,000 - 45,000 Annually		Not Specified

Job Description:

Responsibilities: * Hire, train, and lead a customer service staff that handles business with bookstores, churches, pastors, Bible study leaders, Amazon, CBD, electronic book customers, and all end-users. * Provide excellent customer service. Process and ship email, online, EDI, phone, fax, and other orders within 24 hours. * Set up rewards and incentives for good customer service and upselling. * Make decisions about credit on an account-by-account basis. * Accurately keep sales commissions records; divide accounts between sales reps * State sales tax remittance and reporting for all affiliated companies. * Assist other managers and executives with their tasks, primarily with sales and inventory reports. * Daily accounting and balancing of sales, credit memos, credit card transactions. * Serve as a back-up to the bookkeeper and operations manager. NOTES: Local Residents Preferred (No Relo). Additional Salary Information: Commensurate with experience Requirements Preferred Background: * Experience in supervising customer service staff. * California State sales tax * EDI, credit card processing, all kinds of online systems including PayPal * Strong computer skills and ability with internet. * Strong Excel skills. * E-commerce experience * B.A. or B.S degree, or equivalent work experience * Minimum 5 years experience in customer service or account management * Familiarity with cultural and theological sensitivities of the Christian customer base. Travel: 1-2 weeks per year. Benefits: Medical insurance, life insurance, long-term disability, paid holidays; paid sick days; paid vacation (begins to accrue after 6 months), retirement plan with employer contribution, optional AFLAC cancer, dental, and major illness. We are affiliated with several other companies, including eFantasmic, a recently purchased K-8 educational company that specializes in online subscription-based content to improve math, reading, and science scores in public, private, charter schools and homeschool settings. About the Customer Service department: We have very high customer service satisfaction. Callers reach a live person immediately Monday through Friday, 7 am - 4 pm. Our daily goal is to ship within 24 hours and our warehouse staff and customer service staff work hand in hand for accuracy and speed. Employer Information About Rose Publishing, Inc. Rose Publishing is a rapidly-growing evangelical Christian publishing company in Southern California. We have a unique market niche as the only Christian company that specializes in Bible reference charts, maps, and time lines. We produce quality work that is highly regarded in our industry, and we sell our products in electronic book formats. We have a staff of 22, and have acquired a K-8 educational company that focuses on the public/private/charter/homeschool markets. To apply please go to the ECPA website: www.ecpa.org. Click on career center on the left column and click on California to view our ad. Follow the instructions to post your resume. No phone calls, please.